HASL Asia Statement – Customer Portal Restoration Progress
Updated: 24 March 2026
Following an earlier cybersecurity incident, the customer portal of Heng An Standard Life (Asia) has now been further restored. Customers can view key policy information via the customer portal, including OneFuture and ProFuture policies. Customers can rest assured that all insurance policies with us and their interests remain safeguarded.
Please note that the policy information and valuations currently displayed may vary between policies as we continue to restore and enhance the security of our systems. Customers may continue to conduct policy-related transactions, such as investment choice transactions, with the assistance of our Customer Service team via email (cs@hengansl.com.hk), phone (+852 2169 0300), post, or walk-in.
Our IT team is working diligently to restore all remaining policy information as soon as possible. We expect to resume additional functions on our company website, customer portal, and broker portal by the end of this month, with a gradual return to normal operations in a short period of time to follow.
Our core services, including new business and policy services, have resumed on or before 27 February 2026.
We apologise for any inconvenience caused. Should you have any queries, customers can contact their licensed intermediary or our Customer Service team via email or phone.
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