HASL Asia Statement – Customer Portal Restoration Progress
Updated: 13 March 2026
The customer portal of Heng An Standard Life Asia has been gradually restored, following an earlier cybersecurity incident. Customers can view key policy information via the customer portal, with the exception of OneFuture and ProFuture policies. Customers can rest assured that all insurance policies with us and their interests remain safeguarded.
Please note that all policy information and valuations currently displayed are updated as of 5 March 2026. In the meantime, we are taking steps to enhance our IT security measures to further ensure that our customer data is protected, while gradually resuming more functions over time. Customers may continue to conduct policy-related transactions, such as investment choice transactions, with the assistance of our Customer Service team via email (cs@hengansl.com.hk), phone (+852 2169 0300), post, or walk-in.
Our IT team is working diligently to restore all remaining policy information as soon as possible. Other online platforms, including our company website and the broker portal, are also being restored gradually.
Some of our services, including new business and policy services, have resumed on or before 27 February 2026.
We apologise for any inconvenience caused. Should you have any queries, customers can contact their licensed intermediary or our Customer Service team via email or phone.
恒安標準人壽亞洲聲明 – 客戶專頁修復進度
更新: 2026年3月13日
繼早前的 網絡安全事件 後，恒安標準人壽亞洲的客戶專頁已逐步恢復 。除 了「晉壹」(OneFuture) 及「晉奕」(ProFuture)的保單外，客戶現可透過客戶專頁查閱其主要的保單詳情 。客戶可以放心，所有保單及相關權益均受到妥善保障，安全無虞 。
請注意，目前顯示的所有保單資料及價值均更新至 2026 年 3 月 5 日 。與此同時，我們正採取措施提升網絡系統安全，進一步確保客戶資料正確及受到保障，並同時逐步恢復更多功能。客戶可繼續在我們的客戶服務團隊協助下，透過電郵 (cs@hengansl.com.hk)、電話 (+852 2169 0300)、郵寄或親身到訪，辦理各項保單相關交易（如處理投資選擇事宜）。
我們的資訊科技團隊正竭力修復客戶專頁內餘下的保單資料，務求儘快恢復服務 。其他網上平台（包括公司網站及業務夥伴登入頁面）亦將會逐步恢復 。
我們部分服務（包括新業務及保單服務）於 2026 年 2 月 27 日或之前已恢復 。
對於造成的任何不便，本公司謹此致歉 。如有任何查詢，客戶可聯絡他們的持牌中介人，或透過電郵或電話聯絡本公司客戶服務團隊 。