HASL Asia Statement – Customer Portal Restoration Progress
Updated: 23 March 2026
Following an earlier cybersecurity incident, the customer portal of Heng An Standard Life (Asia) has now been further restored. Customers can view key policy information via the customer portal, including OneFuture and ProFuture policies. Customers can rest assured that all insurance policies with us and their interests remain safeguarded.
Please note that the policy information and valuations currently displayed may vary between policies as we continue to restore and enhance the security of our systems. Customers may continue to conduct policy-related transactions, such as investment choice transactions, with the assistance of our Customer Service team via email (cs@hengansl.com.hk), phone (+852 2169 0300), post, or walk-in.
Our IT team is working diligently to restore all remaining policy information as soon as possible. We expect to resume additional functions on our company website, customer portal, and broker portal by the end of this month, with a gradual return to normal operations in a short period of time to follow.
Our core services, including new business and policy services, have resumed on or before 27 February 2026.
We apologise for any inconvenience caused. Should you have any queries, customers can contact their licensed intermediary or our Customer Service team via email or phone.
恒安標準人壽（亞洲）聲明 – 客戶專頁修復進度
更新: 2026年3月23日
繼早前的 網絡安全事件 後，恒安標準人壽亞洲的客戶專頁已進一步恢復。客戶現可透過客戶專頁查閱其主要的保單詳情，包括「晉壹」(OneFuture) 及「晉奕」(ProFuture)的保單。客戶可以放心，所有保單及相關權益均受到妥善保障，安全無虞。
請注意，由於我們正持續修復系統並加強安全措施，目前顯示的保單資料及價值可能因個別保單而異。客戶可繼續在我們的客戶服務團隊協助下，透過電郵 (cs@hengansl.com.hk)、電話 (+852 2169 0300)、郵寄或親身到訪，辦理各項保單相關交易（如處理投資選擇事宜）。
我們的資訊科技團隊正竭力修復客戶專頁內的保單資料，務求儘快恢復服務。我們預計在本月底前恢復公司網站、客戶專頁及業務夥伴登入頁面的更多功能，並在隨後短期內逐步恢復正常營運。
我們的主要服務（包括新業務及保單服務）已於 2026 年 2 月 27 日或之前恢復。
對於造成的任何不便，本公司謹此致歉。如有任何查詢，客戶可聯絡持牌中介人，或透過電郵或電話聯絡本公司客戶服務團隊。