HASL Asia Statement – IT System Disruption

恒安標準人壽（亞洲）聲明 – 資訊科技系統出現異常情況

Heng An Standard Life (Asia) Limited (“HASL Asia”) has identified a disruption to our IT network, resulting in a temporary shutdown of our systems, including our company website. As a result, some of our services are currently suspended. Our IT team is working diligently to restore all systems as soon as possible.

Our services, including new business and policy services, are expected to resume gradually from tomorrow (27 February 2026). Our online platforms, including our company website, and our customer and broker portals, will also be restored as soon as possible.

Clients may continue to conduct policy-related transactions, such as investment choice transactions and policy issuance, with the assistance of their licensed intermediary or our Customer Service team at cs@hengansl.com.hk or +852 2169 0300.

We apologise for any inconvenience caused. Should you have any queries, please contact your licensed intermediary, or our Customer Service team via email or phone.

恒安標準人壽（亞洲）有限公司發現，本公司資訊科技系統出現異常情況，導致系統（包括公司網站）暫時停止運作。因此，我們現時暫停部分服務。本公司資訊科技團隊正竭力修復系統，務求儘快恢復服務。

我們的服務（包括新業務及保單服務）預計將從明天（2026年2月27日）起逐步恢復。我們的網上平台（包括公司網站、客戶及業務夥伴登入頁面）亦將儘快恢復服務。

客戶可透過其持牌中介人，或我們的客戶服務部（cs@hengansl.com.hk / +852 2169 0300）聯絡，以協助辦理各項保單服務（包括處理投資選擇及保單簽發事宜）。

對於是次事故所造成的不便，本公司謹此致歉。如有任何查詢，請聯絡閣下之持牌中介人或本公司客戶服務部。