HASLA Statement– Cybersecurity Incident
Updated: 2 March 2026
Heng An Standard Life (Asia) Limited (“HASL Asia”) regrets to inform you that we have experienced a cybersecurity incident, which has resulted in a temporary shutdown of our systems.
Our IT team is working diligently to restore the affected systems as soon as possible, while simultaneously conducting a thorough assessment to minimise the impact on our operations and services. We have also implemented measures to further enhance system security and prevent the risk of similar incidents in the future.
We want to assure you that the security of our systems and the data we hold is of the utmost importance to us. At this stage, whilst we have contained the incident and taken immediate steps to secure our systems, we cannot yet rule out the possibility that some of our data may have been accessed without authorisation. We have engaged leading cybersecurity experts to monitor the web continuously; so far, there is no evidence of any misuse of our data. Our investigation is ongoing, and we will reach out to relevant individuals directly if our findings indicate their data was impacted in the incident. Clients can rest assured that all insurance policies and their interests remain safeguarded.
As precaution, we recommend clients remain vigilant and follow the online safety measures as recommended by the Privacy Commissioner for Personal Data.
The incident has been reported to the Insurance Authority, the Hong Kong Police Force, and the Office of the Privacy Commissioner for Personal Data as a precautionary measure. We will continue to comply with all legal obligations as our investigation progresses and assist and liaise with all relevant authorities and stakeholders as required.
Some of our services, including new business and policy services, resumed on 27 February 2026. As our online platforms are currently unavailable, clients may continue to conduct policy-related transactions, such as investment choice transactions and policy issuance, with the assistance of their licensed intermediary via phone or email, or by contacting our Customer Service team at cs@hengansl.com.hk or +852 2169 0300.
Our online platforms, including our company website, and our customer and broker portals, will be restored as soon as possible.
We apologise for any inconvenience caused. Should you have any queries, please contact your licensed intermediary or our Customer Service team via email or phone.
恒安標準人壽（亞洲）聲明 – 網絡安全事件
更新: 2026年3月2日
恒安標準人壽（亞洲）有限公司遺憾地通知，本公司經歷了一宗網絡安全事件，導致系統暫時停止運作。
本公司資訊科技團隊正竭力修復受影響系統，務求儘快恢復服務，並同時對系統進行全面評估，以減低事件對營運及服務的影響。我們亦已採取措施進一步加強系統安全，防止未來再次發生同類事件。
系統安全及本公司所持有的數據對我們至關重要。現階段，我們已控制了事態並立即採取措施保障系統安全，但我們尚不能排除部分數據在未經授權的情況下被讀取的可能性。我們已聘請頂尖網絡安全專家進行持續的網絡監控；截至目前為止，並無證據顯示我們的數據遭到任何誤用。調查目前仍在進行中，若進一步調查結果顯示有相關人士的數據在事件中受到影響，我們將直接與該人士聯絡。客戶可以放心，所有保單及相關權益均受到妥善保障，安全無虞。
作為預防措施，我們建議客戶保持警惕，並採取由個人資料私隱專員公署提供的網絡安全建議。
本公司已向保險業監管局、香港警務處及個人資料私隱專員公署報告是次事件。隨着調查進展，我們將繼續遵守所有法律責任，並根據需要與所有相關部門及持份者保持聯繫及提供協助。
我們部分服務（包括新業務及保單服務）已於 2026 年 2 月 27 日恢復。由於目前的網上平台暫時未能使用，客戶可以電郵或電話與其持牌中介人聯絡，或聯絡我們的客戶服務部（cs@hengansl.com.hk / +852 2169 0300），以協助辦理各項保單交易（包括處理投資選擇及保單簽發事宜）。
我們的網上平台（包括公司網站、客戶及業務夥伴登入頁面）將儘快恢復服務。
對於是次事故所造成的不便，本公司謹此致歉。如有任何查詢，請聯絡閣下之持牌中介人或本公司客戶服務部。