Full Time Permanent
Job Function: Operations
Demonstrate leadership and manage the customer contact center and customer care function of the Customer Service Centre team to deliver market leading customer service to our brokers and end customers.
The incumbent is also required to lead and understand customer needs and their requirements to develop effective processes with good quality and to work closely and proactively with other team manager(s) within Operations and other business functions for quality assurance in the delivery of customer services excellence and identification of opportunities for continuous improvements (for example but not limited to corrective and preventative actions and ongoing monitoring mechanism).
Head of Customer Operations
We offer attractive salaries and excellent benefits.
We value and promote diversity and equal opportunities in all aspects of our business. All resourcing will be carried out in line with our Company diversity policy.
Any personal data we collect will only be used for recruitment purposes. We keep all applications confidentially on file for six months.