Who we are

Our brand

We strive to help customers get more from life with HASL Asia

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Company background

HASL Asia enjoys a unique blend of Western and Eastern heritage inherited from our UK and Mainland China background

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What we offer

Investment-linked insurance plans

Our investment-linked insurance plan may help you capture market potential and cater for your insurance needs

Fortuity
Aspiration

CareMore

Enjoy peace of mind for you and your family with extensive health coverage

Refundable Critical Illness Insurance Plan

Help and support

Interest rate

Calculate the interest rate from a range of currencies and dates

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Exchange rate

Calculate the exchange rate from a range of currencies and dates

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Download hub

Access forms to switch policies, sign up for investments, change personal information

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Payment methods

Choose your preferred way to pay for policies, investments, and more

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FAQ

Need more clarity? Read our selected list of questions to guide your understanding

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Go green

Go green, go paperless Support environmental friendliness by moving away from paper to electronic notices

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Investment information

Professional investment management

Our investment-linked insurance plans offer a wide range of investment choices linked to underlying funds managed by reputable investment managers

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Notice in relation to investment choices

Stay fully informed on your investments with the up-to-date notices

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Our Investment Choices

Investment involves risks. Past performance is not indicative of future performance. For details of the risk factors, fees and charges of the plan, please refer to the offering documents of the relevant plan.

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Resources

Education series

Gain more understanding about your insurance with our guides, from basic principles to managing investments over the long term

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Market watch

Follow trends and get the latest information about various industry sectors and behaviours

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Glossary

A lexicon of insurance-related words to help aid your understanding

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Careers

Customer Service Officer (Hotline)

Job Type: Full Time Permanent
Job Function: Operations

Purpose

Work as a team with other colleagues to deliver market leading customer service to our brokers and end customers.

Core Responsibilities

  • Participate in the hotline to take calls from customers and answer their questions in a timely, professional and polite manner.
  • Make out bound calls to customers to ensure we comply with regulations in a professional and friendly manner. 
  • Deliver quality customer service and handle enquiries or complaints through multiple channels including letters, telephone calls, emails and walk-in. Targets set for speed, accuracy, quality, clarity and empathy, should be met at all times.
  • At all times taking full ownership of any issues and enquiries
  • Collect feedback & reflect customer needs and expectation to the Company.
  • Execution of customer retention programs and identify cross-selling opportunities proactively. Achieve KPIs set by the Company.
  • Build strong relationships with key customers, colleagues, intermediaries and other external contacts. 
  • Handle different types of Policy Alterations and Policy Servicing on different types of products efficiently and effectively, such as rider addition, lapse, surrender and reinstatement.
  • Act as a key contact point for both internal and external customers and provide day-to-day administrative support.
  • Prepare policy endorsements and contract provisions for policy changes.
  • Participate in company projects as necessary, including the testing of new systems and products. 
  • Help to design and update manuals, procedures, documentation and reports of the Life/Asia System, their upcoming modifications and other related systems.
  • Recommend changes to procedures/processes and participating in their implementation.
  • Develop and maintain an accurate filing system for the division.
  • Maintain an understanding and awareness on key aspects of life insurance, legislation, compliance and the market.

Qualifications / Experience / Requirements

  • University graduate is preferred.
  • At least 3 years experience in the life insurance industry preferably in Customer Service, with exposure to various type of policy alterations including fund-related transactions and with good knowledge of investment products.
  • Pass in IIQE Paper 1, 3 and 5 and fulfill the “Fit and Proper” criteria of GL23 to become an individual licensee.
  • Self-motivated, a quick learner and a good team player.
  • Mature, good telephone manners and good disposition.
  • Can deal with customers face to face or on the phone.
  • Good problem solving skills.
  • Excellent organizational and interpersonal skills.
  • Work well under pressure and able to complete task at a timely manner.
  • Ability to work unsupervised, to work on own initiative and prioritise work.
  • Ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agencies.
  • Good command of both written and spoken English and Chinese (Cantonese/Mandarin). 
  • Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing. 

Reports To Role

Manager, Customer Service Centre

 

To apply

We offer attractive salaries and excellent benefits. 

We value and promote diversity and equal opportunities in all aspects of our business. All resourcing will be carried out in line with our Company diversity policy. 

Any personal data we collect will only be used for recruitment purposes. We keep all applications confidentially on file for six months.

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