Assistant Customer Service Manager (Policy Admin)
Job Type:
Full Time Permanent
Job Function:
Operations
Purpose
Work as a team with other colleagues to deliver market leading customer service to our brokers and end customers.
Qualifications / Experience / Requirements
- University graduate required
- At least 6 years’ experience in the life insurance industry, in which 2 years at supervisory level, in Policy Administration, with exposure to various type of policy alterations including fund-related transactions
- Good knowledge of investment products
- Self-motivated, a quick learner and a good team player
- Good problem solving, organizational and interpersonal skills
- Work well under pressure and able to complete task at a timely manner
- Ability to handle multi-task, work unsupervised, to work on own initiative and prioritize work
- Ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agencies
- Good command of both written and spoken English and Chinese. Good Mandarin is a plus
- Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing
Reports To Role
Director, Policy Services and Channel Support
To apply
We offer attractive salaries and excellent benefits.
We value and promote diversity and equal opportunities in all aspects of our business. All resourcing will be carried out in line with our Company diversity policy.
Any personal data we collect will only be used for recruitment purposes. We keep all applications confidentially on file for six months.