Who we are

Our brand

We strive to help customers get more from life with HASL Asia

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Company background

HASL Asia enjoys a unique blend of Western and Eastern heritage inherited from our UK and Mainland China background

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What we offer

Investment-linked insurance plans

Our investment-linked insurance plan may help you capture market potential and cater for your insurance needs

Fortuity
Aspiration

CareMore

Enjoy peace of mind for you and your family with extensive health coverage

Refundable Critical Illness Insurance Plan

Help and support

Interest rate

Calculate the interest rate from a range of currencies and dates

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Exchange rate

Calculate the exchange rate from a range of currencies and dates

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Download hub

Access forms to switch policies, sign up for investments, change personal information

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Payment methods

Choose your preferred way to pay for policies, investments, and more

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FAQ

Need more clarity? Read our selected list of questions to guide your understanding

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Go green

Go green, go paperless Support environmental friendliness by moving away from paper to electronic notices

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Investment information

Professional investment management

Our investment-linked insurance plans offer a wide range of investment choices linked to underlying funds managed by reputable investment managers

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Notice in relation to investment choices

Stay fully informed on your investments with the up-to-date notices

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Our Investment Choices

Investment involves risks. Past performance is not indicative of future performance. For details of the risk factors, fees and charges of the plan, please refer to the offering documents of the relevant plan.

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Resources

Education series

Gain more understanding about your insurance with our guides, from basic principles to managing investments over the long term

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Market watch

Follow trends and get the latest information about various industry sectors and behaviours

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Glossary

A lexicon of insurance-related words to help aid your understanding

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Careers

Assistant Customer Service Manager (Policy Admin)

Job Type: Full Time Permanent
Job Function: Operations

Purpose

Work as a team with other colleagues to deliver market leading customer service to our brokers and end customers.

Core Responsibilities

  • Assist the Customer Service Manager (Policy Admin) to oversee all policy administration activities to ensure KPIs, accuracy, internal service standards and compliance controls are achieved or adhered to at all time.
  • Handle assigned projects/initiate system enhancements end-to-end until successful implementation.
  • Devise a new case/batch task assignment mechanism to instill transparency and equity among all processors amid fluctuations of business volume. Manage their timely completion to optimize processing lead time and productivity of PA processors. Reshuffle tasks when required to avoid backlogs.
  • Monitor team and individual PA processor performance and coach colleagues for continuous uplifting of service standards. Follow up quality issues identified via quality assurance program.
  • Organize trainings (e,g. new system enhancement, procedure, product or controls etc) to strengthen individual processor’s technical knowledge. Implement a training plan to ensure each PA task / policy servicing type is backed up to maintain flexibility.
  • Act as the point of contact of Policy Admin to deal with any customer service requests and/or complaints directly with minimal supervision.
  • Update regularly manuals or SOPs according to internal standards
  • Support other operational function when required.
  • Handle any ad hoc tasks assigned by line manager.

 

Qualifications / Experience / Requirements

  • University graduate required
  • At least 6 years’ experience in the life insurance industry, in which 2 years at supervisory level, in Policy Administration, with exposure to various type of policy alterations including fund-related transactions
  • Good knowledge of investment products
  • Self-motivated, a quick learner and a good team player
  • Good problem solving, organizational and interpersonal skills
  • Work well under pressure and able to complete task at a timely manner
  • Ability to handle multi-task, work unsupervised, to work on own initiative and prioritize work
  • Ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agencies
  • Good command of both written and spoken English and Chinese.  Good Mandarin is a plus
  • Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing

Reports To Role

Director, Policy Services and Channel Support

To apply

We offer attractive salaries and excellent benefits.  

We value and promote diversity and equal opportunities in all aspects of our business. All resourcing will be carried out in line with our Company diversity policy.  

Any personal data we collect will only be used for recruitment purposes. We keep all applications confidentially on file for six months.

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