Who we are

Our brand

We strive to help customers get more from life with HASL Asia


Company background

HASL Asia enjoys a unique blend of Western and Eastern heritage inherited from our UK and Mainland China background


What we offer

Investment-linked insurance plans

Our investment-linked insurance plan may help you capture market potential and cater for your insurance needs



Enjoy peace of mind for you and your family with extensive health coverage

Refundable Critical Illness Insurance Plan

Help and support

Interest rate

Calculate the interest rate from a range of currencies and dates


Exchange rate

Calculate the exchange rate from a range of currencies and dates


Download hub

Access forms to switch policies, sign up for investments, change personal information


Payment methods

Choose your preferred way to pay for policies, investments, and more



Need more clarity? Read our selected list of questions to guide your understanding


Go green

Go green, go paperless Support environmental friendliness by moving away from paper to electronic notices


Investment information

Professional investment management

Our investment-linked insurance plans offer a wide range of investment choices linked to underlying funds managed by reputable investment managers


Notice in relation to investment choices

Stay fully informed on your investments with the up-to-date notices


Our Investment Choices

Investment involves risks. Past performance is not indicative of future performance. For details of the risk factors, fees and charges of the plan, please refer to the offering documents of the relevant plan.



Education series

Gain more understanding about your insurance with our guides, from basic principles to managing investments over the long term


Market watch

Follow trends and get the latest information about various industry sectors and behaviours



A lexicon of insurance-related words to help aid your understanding



Customer Service Officer (CS Center) - Agency Contract 1 year renewable

Job Type: Full Time Temporary
Job Function: Operations


Work as a team with other colleagues to deliver market leading customer service to our brokers and end customers.

Core Responsibilities

  • Provide effective post sales call outbound call services to customers and follow through customer request to enhance customer experience.
  • Handle outbound on policy retention to conserve customer.
  • Handle inbound customer and channel enquiry (inbound and walk-in) and turn dissatisfaction into positive services by building customer trust.
  • Handle written enquiry from customer and channel.
  • Achieve all KPIs set by the Company at all times.
  • Recommend changes to procedures/processes for ongoing improvement of customer services and participate in their implementation.
  • Handle any ad hoc tasks assigned by line manager.

Qualifications / Experience / Requirements

  • University graduate preferred
  • At least 3 years’ customer service experience in life insurance industry
  • Good knowledge of investment products and passed IIQE paper I, III & V
  • Self-motivated, a quick learner and a good team player
  • Work well under pressure and able to complete task at a timely manner
  • Ability to handle multi-task, work unsupervised, to work on own initiative and prioritize work
  • Good command of both written and spoken English and Chinese (including Putonghua)
  • Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing


Personal Competences

  • Customer at the heart
  • Delivering Results
  • Planning and Organizing
  • Administration
  • Laws, regulations and standards
  • Working across boundaries

Reports To Role

Senior Manager, Customer Service Centre, Operations

To apply

We offer attractive salaries and excellent benefits.  

We value and promote diversity and equal opportunities in all aspects of our business. All resourcing will be carried out in line with our Company diversity policy.  

Any personal data we collect will only be used for recruitment purposes. We keep all applications confidentially on file for two years.

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